Q,Can I pay when I arrive?
A,We request our guests to pay by credit card or bank transfer in advance.
Q,Do you charge cancellation fee?
A,Yes, cancellation fee will be charged in accordance with our cancellation policy.
Q: Do you have an age limit?
A: Yes. We cannot accept minors without supervision.
Q,What time is check-in and checkout?
A,Our check-in time is between 3:00pm and 6:00pm. Checkout time is 11am.
Q,Do the rooms have a kitchen?
A,No. The rooms do not have a kitchen (for fire safety reasons). However, there are tea-making facilities.
Q,Do you have the internet?
A,Yes. We have wifi connection in our Ryokan.
Q,Can I smoke in the room?
A,No. Our ryokan is a non-smoking facility. We kindly request our guests to refrain from smoking outside our Ryokan as well.
Q,Can I bring my pet?
A,No. Our ryokan cannot accommodate pets.
Q, Do you have a car park?
A,No. We do not have a car park. We kindly request our guests to use nearby parking facilities.
Q,Do you have staff 24 hours a day?
A,No. We believe in offering a relaxing and personal environment for our guests. However, our staff will show you through the Ryokan when you arrive.
Q,How many people can stay?
A,We recommend the maximum of 6 people. There are 6 sets of futons in each room. Also two rooms can be connected for a larger group.
Please contact us with any questions.